Privacy policy

When we use the term “personal data,” we are referring to information that identifies or is reasonably linked to you or another individual. Personal data does not include information collected in an anonymous or de-identified form, so that it cannot identify or be linked to you. We may collect or process the following categories of personal data, including inferences drawn from such personal data, based on your interaction with the Services, where you live, and as permitted or required by applicable laws:

 

• Contact information, including name, address, billing address, shipping address, phone number, and email address.
  Financial information, including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.
  Account information, including username, password, security questions, preferences, and settings.
  Transaction information, including items you view, add to your cart, add to your wish list, purchase, return, exchange, or delete, and past transactions.
  Communications with us, including information you include in communications with us, such as when you submit a dispute to customer support.
  Device information, including information about your device, browser, or network connection, IP address, and other unique identifiers.
  Usage information, including information regarding your interaction with the Services, as well as how and when you interact with or browse the Services.

Sources of Personal Data

We may collect personal data from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or provide us with your personal data;
Automatically through the Services, including through your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers, including when we engage them to implement certain technology and when they collect or process your personal data on your behalf;
From our partners or third parties.

 

 

How we use your personal data

Depending on how you interact with us or which Services you use, we may collect your personal data for the following purposes:

Providing, personalizing, and improving the Services. We use your personal data to provide the Services, as well as to enforce our contract with you; process your payments; fulfill your orders; remember your preferences and items you're interested in; send you account-related notifications; process purchases, returns, exchanges, or other transactions; create, maintain, and manage your account; arrange shipping; facilitate returns and exchanges; allow you to post reviews; and to create a personalized shopping experience, such as product recommendations related to your purchases. This may include using your personal data to personalize and improve the Services.
Marketing and advertising. We use your personal data for marketing and advertising purposes, such as sending you marketing, advertising, and promotional communications via email, text message, or postal mail, and showing you online advertisements for products and services within our Services or on other websites, including based on items you've previously purchased or added to your shopping cart and other activities within the Services.

• Security and Fraud Prevention. We use your personal data to authenticate your account; provide a secure payment and shopping experience; detect, investigate, or take action against fraudulent, illegal, unsafe, or harmful activity; and protect public safety and our services. By choosing to use the Services and register for an account, you assume responsibility for protecting your credentials. We recommend that you do not share your username, password, or other login information with anyone.
  Communications with You. We use your personal data to provide you with customer support; provide you with answers; offer you effective services; and maintain our business relationships with you.
  Legal Reasons. We use your personal data to comply with applicable laws or in response to valid legal process, including requests from government authorities or agencies; to investigate or participate in testimony, potential or pending litigation, or other legal proceedings; and to enforce or investigate potential violations of our terms or policies.

How we disclose personal data

In certain circumstances, we may disclose your personal data to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, merchants, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, storage, fulfillment, and shipping).
  With business and marketing partners to provide you with marketing services and advertisements. For example, we use Shopify to serve personalized ads with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your data in accordance with their privacy policies. Depending on where you reside, you may have the right to ask us not to share your data to show you personalized ads and marketing based on your online activity with different merchants and websites. You can opt-out of such uses here.
  When you ask or authorize us to disclose certain information to third parties, such as to ship your products, or when you use social media widgets or login integrations.
  With our affiliates or within our corporate family.
  In connection with a business transaction, such as a merger or bankruptcy; to comply with any legal obligations (including responding to subpoenas, search warrants, and similar requests); to enforce our terms and conditions of service or policies; and to protect or defend the Services, our rights, and the rights of our users or others.

 

 

 

Relationship with Shopify

The Services are supported by Shopify, which collects and processes personal data relating to your access and use of the Services in order to provide and improve the Services for you. In order to provide and improve the Services for you, the data you submit to the Services will be transmitted and shared with Shopify and third parties who may be located in countries other than your own. In addition, to help you protect, grow, and improve your business, we use certain advanced features of Shopify that incorporate data and information received from you through your interactions with our store, as well as with other merchants and Shopify. To provide these advanced features, Shopify may use personal data collected from your interactions with our store, as well as with other merchants and Shopify itself. In such circumstances, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. For more information on how Shopify uses your personal data and the rights you may have, please see Shopify's Consumer Privacy Policy. Depending on where you reside, you may exercise certain rights regarding your personal data here Shopify Privacy Portal Link.

Third-party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you open links to sites that are not affiliated with or controlled by us, you may be required to accept their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy and security of such sites, nor for the accuracy, truthfulness, and reliability of the information contained therein. The information you provide in public or semi-public contexts, including that which you share on third-party social platforms, may also be viewed by other users of the Services and/or users of the aforementioned third-party platforms, without restrictions on their use by us or third parties. The fact that we include such links does not imply any endorsement by us of the content of such platforms or their owners or operators, except as disclosed in the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal data from children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with their personal data, you may contact us using the contact details below to request its deletion. As of the effective date of this Privacy Policy, we are not aware of any “sharing” or “selling” (as those terms are defined in applicable laws) of personal data of individuals under the age of 16.

 

 

Data security and storage

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “absolute security.” In addition, the data you send us may not be secure during transmission. We recommend that you only use secure channels to communicate confidential or sensitive information to us.

The retention period for personal data depends on several factors, such as whether we need such data to maintain your account, provide you with the Services, comply with legal obligations, resolve disputes, or enforce other agreements and policies.

Your rights and choices

Depending on where you live, you may have one or more of the rights listed below in relation to your personal data. However, these rights are not absolute and may only apply in certain circumstances, and we may refuse your request to the extent permitted by law.

• Right of access/knowledge. You may have the right to request access to your personal data in our possession.
  Right to erasure. You may have the right to request the erasure of your personal data in our possession.
  Right to rectification. You may have the right to request the rectification of your personal data in our possession.
  Right to portability. You may have the right to receive a copy of your personal data in our possession and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to opt out of the sale or sharing of your personal data for targeted advertising. Depending on where you live, you may have the right to opt out of the “sale” or ‘sharing’ of your personal data or its processing for purposes that fall under “targeted advertising,” as outlined in applicable privacy laws. You can exercise your right to opt out of such uses here. Please note that if you visit our website and have enabled the explicit opt-out preference for General Privacy Control, we will automatically consider this as an explicit opt-out request for the device and browser you use to visit the website. If we are able to associate the device sending the signal with a Shopify account, we will also apply the explicit opt-out request to that account. For more information about General Privacy Control, you can visit https://globalprivacycontrol.org/. Other than General Privacy Control, we do not recognize any other “Do Not Track” signals that may be sent by your browser or device.
• Managing communication preferences. We may send you promotional emails, and you can explicitly opt out of receiving them at any time by using the unsubscribe option in our emails. If you explicitly opt out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.

You may exercise any of these rights as indicated in the Services or by contacting us using the contact details provided below. For more information about how Shopify uses your personal data and your rights, including those relating to data processed by Shopify itself, please visit https://privacy.shopify.com/en.

You will not be discriminated against for exercising these rights. Before processing your requests, we may need to verify your identity, to the extent permitted by applicable law. In accordance with applicable laws, you may appoint an authorized agent to make requests on your behalf in order to exercise your rights. Before accepting a request from an agent, we will ask them to provide proof that they have been authorized by you and may ask you to verify your identity directly. We will respond to your request within a reasonable timeframe as required by applicable laws.

 

Complaints

If you have any complaints about how we process your personal data, please contact us using the contact details below. Depending on where you live, you may have the right to appeal against our decision by contacting us using the contact details below, or to refer your complaint to your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International transfers

Please note that we may transfer, store, and process your personal data outside of the country in which you reside.

If we transfer your personal data outside the European Economic Area or the United Kingdom, we will rely on reliable transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the competent authorities in the United Kingdom, unless the data transfer is to a country that is deemed to provide an adequate level of protection.

Changes to this Privacy Policy

We will update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory purposes. We will post the updated Privacy Policy on the website, change the “Last Updated” date, and issue a notice as required by applicable law.